We strive to ship your promotional goods to your desired destination in the most cost-effective manner. We ensure your products leave the factory on or before the ship date specified in the order confirmation.

Please Note: We are not responsible for goods lost or delayed by common carriers, international or Australian Customs departments, or due to 'acts of nature'.

Orders
All orders must be confirmed in writing. Purchase orders must include a clearly visible order number.

Trading Terms
Our standard payment terms are 14 business days. You must complete at least 5 orders before applying for an account with Over the Top Promotions.

We accept payment via  MasterCard, Visa, American Express, or Direct Deposit.

Cancellation of Order
If you cancel an order after signing the order confirmation form, cancellation fees may apply. Fees vary depending on the order.


Claims or Returns
Claims must be submitted in writing within 14 days of receiving the goods. Claims or returns are accepted only for product faults or printing errors. Faulty products must be returned for inspection.


Colours
The colours of merchandise images on the Over the Top Promotions website are indicative only. For exact colour matching, please request a sample.


Over the Top Promotions Privacy Policy


Over the Top Promotions operates the website www.ottpromotions.com.au, offering promotional products, warehousing, and fulfilment services to clients in the APJC region.

This page outlines our policies regarding the collection, use, and disclosure of personal data when you use our Service and your choices concerning that data.

We use your data to provide and improve our Service. By using the Service, you agree to the collection and use of information according to this policy.

Information Collection and Use

We collect various types of information to provide and improve our Service.

Types of Data Collected

Personal Data: While using our Service, we may ask you to provide personally identifiable information, including but not limited to:

- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data

Usage Data: We primarily use this data on behalf of our clients. At the end of the activity or campaign, the data is destroyed and deleted.